Defining What’s Really Happening with your Customer Experience
Are you getting negative reviews or ratings online or in surveys about some aspect of the customer experience? You’re not alone. In today’s technology-driven marketplace, customers are benchmarking your company’s performance against innovators like Amazon and Apple, and most companies are falling short of that standard on at least a few customer touchpoints.
That’s why Cimphoni is offering a suite of Customer Experience SnapShot Assessments to help companies like yours to define what’s working, what’s not, and what to do about it. You can choose from:
- Comprehensive SnapShot Assessment of all customer touchpoints and integrations across your organization
- Marketing-focused SnapShot Assessment
- Sales-focused SnapShot Assessment
- Service/Operations-focused SnapShot Assessment
We’ll come in and assess the people, process and technology elements of every customer touchpoint in your buyer’s journey and provide you with the information you need to resolve problems and improve your competitiveness. Contact us today to learn more.