Cimphoni is built on the premise that technology, when properly applied and led, can deliver innovative solutions that transform businesses. The Cimphoni team is comprised of highly experienced technology, operations and business consultants with a thirst for innovation and a passion for delivering exceptional, measurable results for our clients. Founded in 2012, we serve customers throughout the United States from our offices in suburban Milwaukee.
We are outcome-oriented. It is not enough to just recommend strategic initiatives and related implementation roadmaps. We also take on the hard work of business transformation. We use a “hands-on” approach to implement agile processes, oversee technology deployments and transition the role of people in delivering exceptional customer service. By working on these three areas together, we focus on delivering exceptional improvements to your bottom line.
We are technology-agnostic. We start from the perspective of improving business performance. We are experienced with current and emerging technologies, but do not promote any particular technology domain or vendor. We also believe that technology, by itself, rarely provides a sustainable competitive advantage. However, when it enables organizations to move quickly, it can transform their position in the marketplace.
We don’t do this on our own. Instead, we pursue a collaborative approach with our clients. We are very comfortable working across lines of business and support functions as well as engaging with individual contributors, mid-level management, senior leaders and board members. Our goal is to ensure that all stakeholders are engaged and supportive of the initiatives we recommend and implement.
We are a “force multiplier.” We don’t bring in a large team of consultants. We typically use 1-3 consultants on most of our client engagements. You know your business. We know how to transform business. We also want your team to be able to support and sustain the changes long after we are gone.
Our Engagement Model
Cimphoni’s customer engagement model provides a comprehensive approach to business assessment, strategy development, solution implementation and benefit realization. We work collaboratively with you and your team to create and deploy solutions that deliver meaningful business value.
Meet Our Leadership Team
Our team is comprised entirely of highly-experienced and respected leaders who have delivered results in business and IT leadership roles for Fortune 500 brands. Cimphoni consultants take a hands-on approach, working in partnership with your IT and business leaders to address your most pressing challenges and opportunities.
President and CEO
As Cimphoni’s President & CEO, as well as its business transformation practice leader, Rick has 30+ years of experience as a senior IT executive, business consultant and entrepreneur. His business experience spans manufacturing, consumer products and entertainment, as well as financial and professional services industries. He has served as an Interim CIO for numerous organizations, including Seaworld and AAA. He has implemented transformational initiatives in e-commerce, procurement, materials management, supply chain, product lifecycle management and CRM.
Prior to launching Cimphoni, Rick was a Managing Director of AlixPartners, where he was actively involved in several corporate restructurings, bankruptcies and turn-arounds. He also served as the Global CIO for ManpowerGroup and was a Partner at the Feld Group and CIO of CNH Global. He holds a Bachelor of Science degree in Electrical Engineering from Arizona State University and is a frequent speaker on digital transformation, internet of things and the role of information technology in the enterprise. Rick enjoys flying and plays guitar.
Ruben is the managing partner and leads Cimphoni’s customer experience practice, combining extensive technology, operational and business expertise to help clients maximize and align technology with their strategic objectives. He has more than 20 years of experience in technology, product development, service delivery and operations functions in the business process outsourcing (BPO) industry. Ruben’s specialties include customer experience, workforce optimization, business intelligence, software development, infrastructure, cloud solutions and professional and technical services management. He serves as an advisory board member for the University of Wisconsin – Parkside Customer Experience (CX) Executive Certification Program.
Some of Ruben’s recent projects include leadership of Customer Experience Strategy and Transformation and Post-Merger Integrations in the Road Service, Insurance & Travel industries, Operational Process Optimization in the Financial Services industry, as well as an Interim CEO assignment for a technology provider in the rapidly growing Identity and Access Management market. Prior to joining Cimphoni, Ruben was COO of TantaComm, a leading workforce optimization solutions provider. He has a Bachelor’s degree in history and sociology, and an MBA from the University of Iowa. Ruben spends his free time playing hockey and attending his children’s soccer games, cross country and track meets and dance competitions.