Cimphoni is built on the premise that technology, when properly applied and led, can deliver innovative solutions that transform businesses. The Cimphoni team is comprised of highly experienced technology, operations and business consultants with a thirst for innovation and a passion for delivering exceptional, measurable results for our clients. Founded in 2012, we serve customers throughout the United States from our offices in suburban Milwaukee.
We are outcome-oriented. It is not enough to just recommend strategic initiatives and related implementation roadmaps. We also take on the hard work of business transformation. We use a “hands-on” approach to implement agile processes, oversee technology deployments and transition the role of people in delivering exceptional customer service. By working on these three areas together, we focus on delivering exceptional improvements to your bottom line.
We are technology-agnostic. We start from the perspective of improving business performance. We are experienced with current and emerging technologies, but do not promote any particular technology domain or vendor. We also believe that technology, by itself, rarely provides a sustainable competitive advantage. However, when it enables organizations to move quickly, it can transform their position in the marketplace.
We don’t do this on our own. Instead, we pursue a collaborative approach with our clients. We are very comfortable working across lines of business and support functions as well as engaging with individual contributors, mid-level management, senior leaders and board members. Our goal is to ensure that all stakeholders are engaged and supportive of the initiatives we recommend and implement.
We are a “force multiplier.” We don’t bring in a large team of consultants. We typically use 1-3 consultants on most of our client engagements. You know your business. We know how to transform business. We also want your team to be able to support and sustain the changes long after we are gone.
Our Engagement Model
Cimphoni’s customer engagement model provides a comprehensive approach to business assessment, strategy development, solution implementation and benefit realization. We work collaboratively with you and your team to create and deploy solutions that deliver meaningful business value.
The Cimphoni team is comprised entirely of highly-experienced and respected experts who have delivered results in business and IT leadership roles for Fortune 500 brands. Cimphoni consultants take a hands-on approach, working in partnership with your IT and business leaders to address your most pressing challenges and opportunities. We meticulously select consultants for your engagement who are proven leaders to ensure you have the expertise to deliver custom solutions and optimal results.
Our partners personally guide every client engagement to ensure optimal innovation, efficiency and effectiveness on your behalf. Our managing partners, Rick and Ruben, look forward to working with you. Learn more about them and our key consultants in their bios below.
As Cimphoni’s Managing Partner, as well as the practice leader for its Digital Transformation and Interim CIO, CTO & CDO services, Rick has 30+ years of experience as a senior IT executive, business consultant and entrepreneur. His business experience spans manufacturing, consumer products and entertainment, as well as financial and professional services industries. He has served as an Interim CIO for numerous organizations, including Seaworld and AAA. He has implemented transformational initiatives in e-commerce, procurement, materials management, supply chain, product lifecycle management and CRM.
Prior to launching Cimphoni, Rick was a Managing Director of AlixPartners, where he was actively involved in several corporate restructurings, bankruptcies and turn-arounds. He also served as the Global CIO for ManpowerGroup and was a Partner at the Feld Group and CIO of CNH Global. He holds a Bachelor of Science degree in Electrical Engineering from Arizona State University and is a frequent speaker on digital transformation, internet of things and the role of information technology in the enterprise. Rick enjoys flying and plays guitar.
Ruben is the managing partner and the practice leader for Cimphoni’s Customer Experience & Engagement, and Critical Initiative Leadership practices. His extensive technology, operational and business expertise helps clients maximize and align technology with their strategic objectives. He has more than 20 years of experience in technology, product development, service delivery and operations functions in the business process outsourcing (BPO) industry. Ruben’s specialties include customer experience, workforce optimization, business intelligence, software development, infrastructure, cloud solutions and professional and technical services management. He serves as an advisory board member for the University of Wisconsin – Parkside Customer Experience (CX) Executive Certification Program.
Some of Ruben’s recent projects include leadership of Customer Experience Strategy and Transformation and Post-Merger Integrations in the Road Service, Insurance & Travel industries, Operational Process Optimization in the Financial Services industry, as well as an Interim CEO assignment for a technology provider in the rapidly growing Identity and Access Management market. Prior to joining Cimphoni, Ruben was COO of TantaComm, a leading workforce optimization solutions provider. He has a Bachelor’s degree in history and sociology, and an MBA from the University of Iowa. Ruben spends his free time playing hockey and attending his children’s soccer games, cross country and track meets and dance competitions.
Patricia is an insightful, global executive, and Audit Committee Qualified Financial expert with over three decades of strategic business, leadership, risk and control experience within the professional services and manufacturing industries. She has deep expertise in governance, operational efficiency, board and other stakeholder communications, enterprise risk management, program and project management, audit and controls. She has successfully led multiple finance and technology transformation programs across global, multicultural, cross-functional operations ranging from $7 million to $20 billion. She recently led IT asset discovery and shadow IT estimation projects for a client in the biotechnology industry.
For sixteen years, Patricia served as Vice President, Audit Advisory Services and Vice President, Global Finance Operations for ManpowerGroup. She held a variety of finance, information technology and communications roles at CNH Global, Edelman Public Relations and Resources Global, including leading one of CNH’s European information technology teams for eighteen months in Paris, France. She began her career at Arthur Andersen & Co. in their external audit practice. She received a Bachelor of Science degree in Accounting from Marquette University, is a Certified Public Accountant and a Certified Six Sigma Green Belt. She is the Secretary of IMPACT Inc’s Board of Directors. Patricia loves being active outdoors, especially in and on the water.