Why Problems Persist – Key Blockers of Business Agility
When the problem-solving equation isn’t adding up, the solution is often foundational. Business leaders face many challenges today as they attempt to improve business agility in response to rapidly changing demands of the market. Technology can often be seen as a panacea, providing a shortcut to business transformation where hard choices about products, channels, business…
Tags: Business Optimization
Guided Autonomy Governance Model [White Paper]
Over the past several years, the tension has grown between corporate IT and the departments it serves throughout the organization. This tension exists for many reasons, but is escalating as departments are increasingly acquiring their own technology to meet their specific business needs. Corporate IT departments often refer to this as “Shadow IT.” While the…
Tags: Business Agility, Business Optimization, IT Performance Improvement
There Is Light in Shadow IT
When you hear the phrase, “shadow IT”, what comes to mind? Visions of ominous, dark, or secretive information technology pockets operating outside of the CIO’s control or visibility? Worries that the software purchased or developed by these rogue IT groups will end up in the CIO’s lap when support becomes a challenge? For many CIO’s,…
Tags: Business Agility, Digital Transformation, Guided Autonomy, IT Performance Improvement, Shadow IT
Why Now is the Time for Business Agility
Many business leaders today face the challenge of transforming their organizations to compete in a world that is defined by increasing levels of uncertainty, chaos and complexity. A global pandemic, social justice concerns, rapidly evolving customer expectations, the changing nature of work – these and other factors are driving the need to create new business…
Tags: Advanced Analytics, AI, Artificial Intelligence, Business Agility, Customer Experience (CX)
Why Now is the Time for Business Optimization
As if our world wasn’t changing rapidly enough prior to 2020, Covid-19 has now wreaked havoc on economies, workplaces and consumer expectations. Leading into this year, companies were busy trying to leverage innovative technologies such as cloud computing, artificial intelligence, advanced analytics, IoT, 5G data networks, augmented reality (virtual, extended, mixed) and blockchain, to name…
Tags: Business Agility
“Time to Weed the Garden” – How CIOs Can Improve Customer Experience (CX)
Are companies making it difficult for our customers to use our products or consume the services we offer? Have they put business rules in place over time that now serve as barriers to delivering great customer experiences? As a consumer, you know the rules – the ones that constrain our options when we dare to…
Tags: Customer Experience (CX)
Next Generation Customer Experience [White Paper]
Technology innovation is rapidly unlocking possibilities affecting all aspects of our lives. While Customer Experience is hardly as important as the innovations driving healthcare or as glamorous as the capabilities of autonomous vehicles and space travel, effective and progressive Customer Experiences are a critical driver of corporate success. In fact, studies indicate that poor customer…
Tags: Customer Experience (CX)
The Four Dimensions of the Customer Experience [White Paper]
To succeed in today’s digital environment, companies must embrace the Customer Experience (CX) as an omni-channel composition of many interactions. In addition to a deep understanding of all the possible ways customers may engage with your organization, a similar level of understanding of customers, products and usage patterns, in conjunction with those engagement channels, provides…
Tags: Customer Experience (CX)
Cloud Security – Extending Your Cyber Fortress to the Cloud [White Paper]
Is your organization considering a move from on-premise systems to the cloud, but concerned about information security? Are you already using the cloud, but uncertain about how well your networks and data are protected? The transition to cloud computing is transforming businesses and IT departments worldwide, yet all too often, security is an afterthought. It…
Tags: Cybersecurity, Digital Transformation, IT Performance Improvement
Modern Identity Management Promised to Improve BOTH Security and Customer Experiences [White Paper]
We are at an inflection point – the digital economy has added complexity and cost to the process of delivering exceptional customer experiences (CX), while at the same time, technology innovations have raised customer expectations regarding how that experience should unfold. The challenge of providing high quality CX is complicated by policies, processes and regulatory…