Delivering Successful Outcomes When it Really Matters

Simply keeping your head above water seems to be a standard situation in many businesses these days. The pace of business and technology-driven change accelerates daily. Leaders within organizations juggle an array of priorities. But, there are business imperatives which must be executed successfully and often the internal “bench” of talent is already stretched thin or not up to the challenge. Leading these corporate initiatives is where Cimphoni excels.

Cimphoni consultants are experienced C-level executives who love to roll-up their sleeves. With our extensive experience in program and change management, we drop into projects and hit the ground running. Highly capable of working with executives, Cimphoni experts are able to synthesize top-level objectives, provide a clear implementation roadmap and lead teams to successful outcomes. Below are examples of some of the critical initiatives we have led in the past:

  • Digital Transformation
  • eCommerce/Digital Storefront
  • Customer Experience & Engagement
  • Supply Chain
  • Mergers & Acquisitions
  • IT Performance Improvement
  • Business Transformation Leadership
  • Project Recovery

If you need assistance with a critical initiative in your organization, Cimphoni can guide your team through the necessary steps. We can start with a “SnapShot” capability assessment to identify and address activities to establish immediate stability and to build a scalable and sustainable foundation moving forward. Or, if you have a specific area of the business that needs attention, we can start there as well.

Related Case Studies

IT assessment

Life Sciences Information Technology Assessment

An $800 million life sciences company requested an assessment of its IT function with the objective to improve IT agility and speed, the effectiveness of Run-Grow-Transform spend and ensure future IT investments delivered the expected business value. Certain elements of the company’s IT function were already decentralized and located in several business units. Initially, this improved the pace at which new IT investments were deployed. Over time, however, this decentralization came at a cost – increasing systems complexity, resulting in reduced business agility and longer time-to-value for IT investments. To address the complexity, Cimphoni recommended two initiatives: implementation of Guided Autonomy and deployment of an IT asset discovery platform. Guided Autonomy specified a framework to optimize speed, cost and complexity of the computing environment while also delivering expected business value of IT investments. The IT asset discovery platform provided an inventory of existing computing assets, which identified opportunities to rationalize these assets and reduce Run-Grow cost and complexity.

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omni-channel cx migration

Omni-Channel Migration – Avaya to Genesys Cloud

Cimphoni led a major Customer Experience (CX) transformation starting with the retirement of legacy channel solutions including Avaya, and the transition to Genesys Cloud. Our work began by interviewing stakeholders to assess their operational and technical environments, writing the RFP and leading the evaluation and final vendor selection. Cimphoni negotiated contracts for implementation services and 5-year software and support agreements. We managed the overall implementation comprising a cross-functional client team and five external vendors. The platform was implemented for over 4,500 corporate, contact center and retail employees spanning 19 lines of business. The solution enabled four customer interaction channels built across over 400 Genesys Queues and included integrations with third-party Workforce Management (WFM) and multiple internal CRM/systems of record. The project culminated in the formation of new internal teams, new governance and workflow processes and a strong foundation to build upon.

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business optimization and robotic process automation

Streamlining Home Equity Loan Processing via Robotic Process Automation (RPA)

A Wisconsin credit union with more than $4 billion in assets turned to Cimphoni when it sought to drive operational efficiencies and introduce technology innovation to enhance customer service. We determined that the credit union’s home equity lending line of business was particularly well-suited for improvement and innovation through Robotic Process Automation (RPA) and led the project from detailed process documentation and project justification through organizational change management and implementation of the technology solution. We completed end-to-end automation of home equity loans from application submission and validation to eligibility and offer determination to generation of reports and final documentation across multiple internal systems. Leveraging our metric-driven business optimization approach, we were able to deliver meaningful improvements in labor productivity, cycle time and compliance. We also identified numerous additional areas for future RPA implementations based on projected ROI.

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Get Started with Our SnapShot Assessment

Cimphoni provides a cost-effective, low-risk engagement option that allows you to quickly advance your strategic objectives in alignment with your business, technical and financial requirements. Our SnapShot Assessment can be customized to your specific needs, but generally follows four steps.

SnapShot graphic

Let's Get Started Today

Today’s business landscape requires companies’ technology organizations to deliver capabilities that align with rapidly changing and aggressive business needs. It's time to add a partner that will enable you to drive your business forward.