Transforming IT Performance With Experienced Leadership

Given their roles as technology “experts”, Chief Information Officers (CIO), Chief Technology Officers (CTO)and Chief Digital Officers (CDO) are being asked to assume increasing roles of responsibility relative to business transformation. However, there is often a gap between the abilities and experience of existing senior IT leaders and the need to understand the nexus between technology capabilities and business opportunities.

Some technology leaders are quite capable of filling this gap. Others just need some support. And, frankly, some will never be able to meet the challenge. In all three of these cases, Cimphoni’s interim CIOs, CTOs and CDOs can supplement existing IT leaders, mentor existing leaders that need some coaching or step in and lead the IT organization in an interim capacity. The following are just some of the IT transformation services that Cimphoni offers:

  • IT Organizational Design and Culture
  • Technology Value Assessment & Improvement
  • IT Leadership Assessment & Mentoring
  • IT Governance & Performance Metrics
  • IT Financial Management and Optimization

If you need an experienced interim CIO, CTO or CDO in your organization, Cimphoni can guide your team through the necessary steps. We can start with a “SnapShot” capability assessment to identify 30/60/90-day action plans to strengthen day-to-day performance and to establish longer-term roadmaps to improve efficiencies and value. Or, if you have a specific area of the business that needs attention, we can start there as well.

Related Case Studies

Interim CIO

Interim CIO Transforms IT Performance at Theme Park

A well-known $1.4 billion theme park engaged Cimphoni to lead its IT function over a 15-month period with a focus on deploying new IT-enabled business solutions that improved the guest experience via integrated customer engagement channels outside of the park and in-park features like Quick Queue and a Pass Member loyalty program Our solutions increased both strategic and organic revenue growth with initiatives including a variable ticket pricing/yield management program, and improved back office business costs with a redesigned procure-to-pay process. Cimphoni also led several initiatives that reduced IT spending by 20% through renegotiation of vendor contracts, IT staff/contractor realignment and rationalization of infrastructure and applications. We implemented several IT service management processes that engaged business leaders in prioritization of IT investments and provisioning of IT resources, addressed PCI DSS compliance challenges and developed an enterprise architecture that provided a technical foundation for future IT investments.

CIOs and CMOs Should Co-Lead Customer Experience (CX) Initiatives

Creating a Lean, Agile IT Organization in 18 Months

When an emergency road service, travel and insurance products company in Northern California was carved out from a larger entity, they called on Cimphoni to serve as their Interim CIO. In this role, we effectively set up their new IT organization, outsourced infastructure (app hosting, network management, service desk) to an Indian offshore managed service provider and implemented several SaaS solutions for member management, sales, marketing and customer service. We provided hands-on project leadership and successfully completed the carve-out in 18 months, while also delivering a 40% reduction in IT operating expenses. Finally, we recruited an experienced CIO to lead the organization at the completion of the engagement.

Distributed IT Organization

Interim CIO Creates Distributed IT Organization

A consumer services company that provides emergency road services, travel and insurance products on the East coast was struggling to align the performance of its IT organization with the evolving needs of the business. The IT team was viewed as slow to react to business needs, weak on service, lacking in strategy and planning skills and too expensive. In a 2-year Interim CIO engagement, Cimphoni implemented a distributed IT organizational model to improve IT agility and speed, moving 20% of the IT staff to business functions in the first year. We also partnered with the business to create a 3-year IT strategic plan and guide investments, improved quality, reliability and consistency of IT performance and reduced IT operating expenses 10% in one year.

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Get Started with Our SnapShot Assessment

Cimphoni provides a cost-effective, low-risk engagement option that allows you to quickly advance your strategic objectives in alignment with your business, technical and financial requirements. Our SnapShot Assessment can be customized to your specific needs, but generally follows four steps.

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Today’s business landscape requires companies’ technology organizations to deliver capabilities that align with rapidly changing and aggressive business needs. Let's talk about how we can partner and enable you to drive your business forward.