We Believe Technology Creates an Opportunity for Business Innovation
The Cimphoni team of highly experienced business consultants and technology experts shares our latest insights in our white papers and guides on digital transformation, enterprise agility, the customer experience, robotic process automation, artificial intelligence, machine learning and more. We invite you to stop back often and invite your colleagues to see what’s new from Cimphoni.
Is Your Customer Experience as Healthy as You Think it Is?
The Customer Experiences that companies provide to their prospects and customers all require investment, focus, commitment, expertise and coordination to stay "healthy." It's not as simple as just investing in a best-in-class omni-channel platform. In this white paper, learn about the 3 fundamentals required to make your omni-channel customer experience successful.
Holistic Approach to Enterprise CX Design: Service Blueprints over Journey Mapping
Learn why your enterprise customer experience (CX) design should include creation of service blueprints to better understand the systems and processes required for each customer experience. Journey mapping is only part of the equation for holistic enterprise CX design.
Guided Autonomy Governance Model
If your organization needs a solution to the tension between corporate IT and “Shadow IT” within various departments, this white paper is for you. Cimphoni’s Guided Autonomy Governance Model provides the balance and collaboration required in today’s business environment.
How to Avoid Extinction in the Age of Digital Disruptive Technology
If you're concerned about threats to your company's market share and its future success, this white paper is for you. It will provide you with ideas to leapfrog your competitors with emerging technologies that deliver business agility, innovation and improved productivity. Now is the time to position your business for growth.
Modern Identity Management Promises to Improve BOTH Security and Customer Experiences
Security and regulatory compliance are no longer the enemy of effective and efficient customer experience design. In this white paper, learn how leading companies are providing a better CX while at the same time leveraging more secure forms of identity management.
Customer Centric Business Transformation is the Key to Market Leadership
Businesses and entire industries have been turned upside down seemingly overnight by new market entrants that correctly identified and capitalized on ways to provide better customer experiences. Learn more about these success stories and how you can replicate them for your business in our latest white paper.
Cloud Security - Extending Your Cyber Fortress to the Cloud
The transition to cloud computing is transforming business and IT departments worldwide, yet all too often, security is an afterthought. It shouldn’t be. Download this white paper to learn how to create a cloud-based cyber fortress, with layers of security to protect your organization’s assets.
The Four Dimensions of the Customer Experience
To succeed in today’s’ digital environment, companies must embrace the Customer Experience as an omni-channel composition of many interactions. In this white paper, explore the four dimensions of customer experience and gain practical insights for organizations just like yours.
Next Generation Customer Experience
The next generation of the customer experience will include artificial intelligence, augmented reality and amazing advances in the use of Personal Assistants, like Alexa, Siri and Cortana. Learn what’s coming next in this Cimphoni original white paper.
Building a Cyber Fortress to Protect Your Digital Assets
Data is the new currency of crime, and the growth of mobility, cloud computing, “bring your own device” policies and the Internet of Things are targets for cyber criminals. This white paper is a must-read for organizations concerned about the strength of their cybersecurity programs.
5 Key Steps to Align Customer Experience with Evolving Customer Expectations
Relentless customer expectations with the rapid pace of technology-driven innovations can create a constant battle for resources to invest in people, process and technology. This Cimphoni white paper explores the 5 Key Steps to Align Customer Experience with Evolving Customer Expectations.