Visionary Strategies. Flawless Execution.
Cimphoni is a team of highly experienced IT and business consultants whose focus is transforming enterprise performance through the application of emerging technologies that deliver exceptional, measurable results for our clients.
Cimphoni's services are aligned with many of the strategic imperatives facing executives today. Our consultants have insights and experience across key elements of business operations, technology and finance. We effectively align both C-Suite executives and front-line staff around strategy and plans as we manage teams, develop technical solutions, crunch the numbers, deploy projects and lead change. Cimphoni experts will supplement the skills and experience of your team to deliver real business value.
Streamlining Home Equity Loan Processing via Robotic Process Automation (RPA)
A Wisconsin credit union with more than $4 billion in assets turned to Cimphoni when it sought to drive operational efficiencies and introduce technology innovation to enhance customer service. We determined that the credit union’s home equity lending line of business was particularly well-suited for improvement and innovation through Robotic Process Automation (RPA) and led the project from detailed process documentation and project justification through organizational change management and implementation of the technology solution. We completed end-to-end automation of home equity loans from application submission and validation to eligibility and offer determination to generation of reports and final documentation across multiple internal systems. Leveraging our metric-driven business optimization approach, we were able to deliver meaningful improvements in labor productivity, cycle time and compliance. We also identified numerous additional areas for future RPA implementations based on projected ROI.
Transforming to an Omni-Channel Customer Experience
An association with 6 million members turned to Cimphoni for a multi-year initiative to streamline and evolve its customer experience across multiple lines of business and more than 170 locations. We spearheaded business strategy development, omni-channel customer experience (CX) design, the vendor selection process and the establishment of an ongoing program management structure. We were responsible for rationalizing disparate technology vendor platforms from 13 down to one and changing the technology organization’s mindset from favoring onsite solutions to embracing agile and cloud-based platforms. We also established a new organizational design, including the creation of a CX function that optimized the workforce around the new CX strategy.
Technology Modernization for Ecommerce
A large U.S. retail firm had a collection of ecommerce properties that it inherited through acquisitions, which were all running on separate Commercial Off-the-Shelf (COTS) platforms, causing challenges with application development and governance. A consultant on our team optimized the e-commerce ecosystem by moving a single system for subsequent migration to a microservices-based platform. We also developed continuous integration and deployment pipelines, and organized release management, making it possible for a bi-weekly release cadence with no production downtimes. We also achieved a 100% increase in features per release capacity and 90% reduction in escape defects while accelerating the development of a new platform by two months.
Leading the Digital Transformation of a Latin American National Bank
One of the largest national banks in Latin America turned to Cimphoni consultants for their digital transformation initiative. We assigned an interdisciplinary team of organizational, bank domain and technology architects to perform a comprehensive assessment of IT and operations, following foundational and bank domain architecture methodologies (TOGAF, COBIT, ADKAR, among others). After extensive leadership and employee engagement, we delivered an initial business architecture blueprint and a five-year roadmap for the business transformation, including year one priority programs that are in development today. Cimphoni consultants are delivering not only the strategy and technical implementation, but also guiding the organizational culture transformation that is key to the success of the long-term strategy.
Learn why your enterprise customer experience (CX) design should include creation of service blueprints to better understand the systems and processes required for each customer experience. Journey mapping is only part of the equation for holistic enterprise CX design.
If your organization needs a solution to the tension between corporate IT and “Shadow IT” within various departments, this white paper is for you. Cimphoni’s Guided Autonomy Governance Model provides the balance and collaboration required in today’s business environment.
If you're concerned about threats to your company's market share and its future success, this white paper is for you. It will provide you with ideas to leapfrog your competitors with emerging technologies that deliver business agility, innovation and improved productivity. Now is the time to position your business for growth.
Businesses and entire industries have been turned upside down seemingly overnight by new market entrants that correctly identified and capitalized on ways to provide better customer experiences. Learn more about these success stories and how you can replicate them for your business in our latest white paper.