Visionary Strategies. Flawless Execution.
Cimphoni is a team of highly experienced IT and business consultants whose focus is transforming enterprise performance through the application of emerging technologies that deliver exceptional, measurable results for our clients.
Streamlining Home Equity Loan Processing via Robotic Process Automation (RPA)
A Wisconsin credit union with more than $4 billion in assets turned to Cimphoni when it sought to drive operational efficiencies and introduce technology innovation to enhance customer service. We determined that the credit union’s home equity lending line of business was particularly well-suited for improvement and innovation through Robotic Process Automation (RPA) and led the project from detailed process documentation and project justification through organizational change management and implementation of the technology solution. We completed end-to-end automation of home equity loans from application submission and validation to eligibility and offer determination to generation of reports and final documentation across multiple internal systems. Leveraging our metric-driven business optimization approach, we were able to deliver meaningful improvements in labor productivity, cycle time and compliance. We also identified numerous additional areas for future RPA implementations based on projected ROI.
Tags: loan processing, robotic process automation, rpa
Sub-Zero Wolf’s Business Intelligence Transformation
Realizing the full potential of Business Intelligence (BI) across the enterprise is a clear priority for many businesses, including Sub-Zero Wolf, a large luxury home appliance manufacturer. Cimphoni led the development of a business intelligence strategic roadmap and provided an Interim BI Manager to create and implement a unifying BI framework for the company. Over six months, we successfully aligned business intelligence initiatives with overall business objectives, built an Operational Data Store, decreased BI initiative cycle time by 50% and mentored and transitioned an internal architect to the new BI Manager role.
Tags: advanced analytics, Business Intelligence, intelligent enterprise
Transforming to an Omni-Channel Customer Experience
An association with 6 million members turned to Cimphoni for a multi-year initiative to streamline and evolve its customer experience across multiple lines of business and more than 170 locations. We spearheaded business strategy development, omni-channel customer experience (CX) design, the vendor selection process and the establishment of an ongoing program management structure. We were responsible for rationalizing disparate technology vendor platforms from 13 down to one and changing the technology organization’s mindset from favoring onsite solutions to embracing agile and cloud-based platforms. We also established a new organizational design, including the creation of a CX function that optimized the workforce around the new CX strategy.
Tags: omni-channel customer experience
Technology Modernization for Ecommerce
A large U.S. retail firm had a collection of ecommerce properties that it inherited through acquisitions, which were all running on separate Commercial Off-the-Shelf (COTS) platforms, causing challenges with application development and governance. A consultant on our team optimized the ecommerce ecosystem by moving a single system for subsequent migration to a microservices-based platform. We also developed continuous integration and deployment pipelines, and organized release management, making it possible for a bi-weekly release cadence with no production downtimes. We also achieved a 100% increase in features per release capacity and 90% reduction in escape defects while accelerating the development of a new platform by two months.
Tags: COTS platforms, ecommerce platform, retail ecommerceThe Cimphoni team embraces the premise that technology can drive amazing innovation and transform businesses. The Cimphoni team of highly experienced business consultants and technology experts shares our latest insights in our white papers on digital transformation, enterprise agility, the customer experience, robotic process automation, artificial intelligence, machine learning and more.
If you’re trying to catch up with the digital economy while maintaining old, legacy systems and watching your competitors embrace emerging technologies and pass you by, you may be so far behind that your company’s survival is at stake. Now is the time to act.
Businesses and entire industries have been turned upside down seemingly overnight by new market entrants that correctly identified and capitalized on ways to provide better customer experiences. Learn more about these success stories and how you can replicate them for your business in our latest white paper.
Security and regulatory compliance are no longer the enemy of effective and efficient customer experience design. In this white paper, learn how leading companies are providing a better CX while at the same time leveraging more secure forms of identity management.
The next generation of the customer experience will include artificial intelligence, augmented reality and amazing advances in the use of Personal Assistants, like Alexa, Siri and Cortana. Learn what’s coming next in this Cimphoni original white paper.