With the pace of technology innovation that we experience in the world today, sorting out what is relevant in our personal lives much less in our professions can be overwhelming. Unless we spend hours online, meeting with technology vendors or tapping the expertise of a trusted advisor, it is easy to become frustrated and give up.

At Cimphoni, we follow emerging technologies or, as we call them, Key Enabling Technologies, and evaluate their potential to improve business performance. Our focus is on the application of these technologies and their implementation in a business setting. Additionally, we are vendor agnostic so you can trust that our insight is objective. We hope that you find the information below helpful.

Click through to the full description pages for each technology listed below.

Business Process Mapping, Mining and Discovery

Discovering and documenting current state processes is the first step to improving business performance.

Robotic Process Automation

Automating routine transactional tasks enables your team to focus on more value-added activities.

Artificial Intelligence & Machine Learning

Using sophisticated algorithms to gain insights and recommend actions that can provide a competitive advantage.

Marketing Automation

Improving marketing effectiveness by identifying and nurturing leads as they move through the sales funnel.

Omni-Channel Customer Interaction

Coordinating seamless customer interactions across channels and transactions to improve customer experience.

Natural Language Understanding & Processing

Providing conversational self-service across channels on customers’ terms to deliver operational efficiencies.

Workforce Optimization & Engagement Management

Driving operational efficiencies in conjunction with enhancing employee engagement.

Microservices, Orchestration & Containerization

Decomposing monolithic applications into scalable and manageable components that enable business agility.


Provisioning application development, system operations and security functions to reduce solutions delivery time.

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Our team of seasoned business and technology professionals have walked in your shoes. We understand the pressure to develop innovative, customer-focused solutions that can be implemented under tight deadlines. We also know how to lead change when speed-to-market determines success or failure.