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Ruben is a Cimphoni managing partner. His extensive technology, operational and business expertise helps clients maximize and align technology with their strategic objectives. He has more than 20 years of experience in technology, product development, service delivery and operations functions in the business process outsourcing (BPO) industry. Ruben’s specialties include customer experience, workforce optimization, CRM, business intelligence, software development, infrastructure, cloud solutions and professional and technical services management.

Some of Ruben’s recent projects include leadership of Customer Experience Transformations, Post-Merger Integrations, Operational Process Optimizations, and Cloud-Adoption/Migration Strategies and Execution. Prior to joining Cimphoni, Ruben was COO of a leading workforce optimization solutions provider. He has a Bachelor’s degree in history and sociology, and an MBA from the University of Iowa. Ruben spends his free time playing hockey and keeping up with he and his wife’s five pets and three now young adult children.