Case Studies

Cimphoni consultants were contracted by a leading conversational AI company to lead contract compliance (e.g., SLAs) between the client and the service provider, as well as participate on the company’s architecture board to oversee areas of technology design for the cloud transformation, with emphasis on non-functional requirements, such as enhanced reliability, faster detection and mitigation of technical incidents and overall improvement of end customer experience.

Our team was deeply involved in the identification and design of operational improvements, emphasizing Site Reliability Engineering practices to continue improving the level of service provided by our client to its customers. Our DevOps and Cloud Engineering practice worked alongside our client’s application teams to devise comprehensive migration practices. This led to seamless transition plans as well as hybrid cloud strategies that will enable innovative operational (better observability, simplicity and ease of support) and functional (personalized and localized, richer messaging) use cases.