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Cimphoni Blog on Technology Trends

Tag: Value Chain

Model for Successful ECM System Implementation

Successful ECM System Implementation is not Magic

Enterprise Content Management (ECM) systems, when combined with business intelligence tools, are foundational technologies to support enterprise agility. These platforms will provide employees with both historical insights into business best practices as well as contemporary insights into customers, employees, partners and other business stakeholders. The growing global ECM market is estimated to be worth close…

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Framework to Identify IoT Opportunities

Why & How Service Companies Should Get Started on their IoT Journey

Many service companies have incorrectly assumed that the Internet of Things (IoT) does not apply to them because they don’t make “things” and therefore cannot benefit. The truth is that there is immense potential for service companies to leverage IoT to accomplish goals that fall into five main categories:  increased revenue, lower operational costs, differentiated…

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The Internet of Things (IoT) Is Transforming Everyday Products

Practical Guidance for Manufacturers Starting Their IoT Journey

  If you are a manufacturer, you are likely investigating use cases where the Internet of Things (IoT) can enhance your products’ capabilities, provide more insights on how your products are used by your customers and, of course, increase product sales. As IoT-enabled products become more and more mainstream, your customers will come to expect…

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CIOs and CMOs Should Co-Lead Customer Experience (CX) Initiatives

10 Tips to Guide a Customer Experience Improvement Initiative

CIOs are in a unique position to co-lead a customer experience (CX) improvement initiative. First, they generally have a good understanding of key business processes that engage and support customers across the entire CX lifecycle – from sales, to product and service provisioning to support. They also have a fairly good understanding of the business…

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Software-as-a-Service: IT Skills for a New Generation of Computing

With the increasing adoption of SaaS as a viable means to provision new enterprise and niche-based applications, many of the traditional skills required by IT organizations are becoming less and less relevant. Essentially, these skills have transitioned to the SaaS vendor. However, SaaS gives rise to a new set of skills that most IT organizations…

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Software-as-a-Service: The Changing Roles of IT

Is IT a function, an organization or a vocation? Going forward, the answer is yes to all three. As a function, the selection, deployment and use of information technology will become the responsibility of the lines of business (Customer Service, Operations, Engineering, Supply Chain) and support functions (Finance, HR, Legal, Sales, Marketing). Information technology will…

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CIO "Competency Arc"

Software-as-a-Service: The Changing Roles of CIOs

Companies, divisions and departments alike have created a boom in cloud-based Software as a Service (SaaS) applications provisioned through providers such as Salesforce.com, Workday, Marketo and many others. The attraction of SaaS vs. the traditional on-premise model of provisioning applications is compelling for almost any size organization or team that wants to deploy new business…

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Software-as-a-Service: Suggestions for Mid-Market CIOs

Senior IT leaders and CIOs considering integrating new SaaS applications with on-premise systems will have to solve thousands of problems along the way. But don’t let that be a showstopper. Even though SaaS is relatively new, most of the implementation issues have been solved before and now include best practices for repeating successes. Experienced third-party…

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Billions of Devices

The Internet of Things – Four Things CIOs and IT Can Do Today

Today’s blog is for information technology leaders who know they want to explore the Internet of Things (IoT) as a powerful capability and want to learn how they can get started now building a technical foundation for it. You’ve probably heard a lot of discussion about the Internet of Things (IoT) over the past few…

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