Tag: strategic consulting

Cimphoni Original White Paper: The Four Dimensions of the Customer Experience

The Four Dimensions of the Customer Experience [White Paper]

To succeed in today’s digital environment, companies must embrace the Customer Experience (CX) as an omni-channel composition of many interactions. In addition to a deep understanding of all the possible ways customers may engage with your organization, a similar level of understanding of customers, products and usage patterns, in conjunction with those engagement channels, provides…

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Modern Identity Management Promised to Improve BOTH Security and Customer Experiences [White Paper]

We are at an inflection point – the digital economy has added complexity and cost to the process of delivering exceptional customer experiences (CX), while at the same time, technology innovations have raised customer expectations regarding how that experience should unfold. The challenge of providing high quality CX is complicated by policies, processes and regulatory…

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