Tag: intelligent enterprise

Customer Centric Business Transformation [White Paper]

Businesses and entire industries have been turned upside down seemingly overnight by new market entrants that correctly identified and capitalized on ways to provide better customer experiences. It is not just newcomers who beat the competition and acquired larger market shares through a customer experience (CX) focus: Apple is an example of a pre-existing giant…

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Intelligent Enterprise Services

Preparing to Become an Intelligent Enterprise: a Five-Tiered Approach

The fundamental distinction of the Intelligent Enterprise from its analog and digital predecessors is in the extensive use of data. While data is used today by businesses of all types, the sheer amount of data captured – both structured (e.g. databases) and unstructured (e.g. social media content) – is what is driving the Intelligent Enterprise.…

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