Customer Experience

Increase Revenue by Creating a Differentiated Customer Engagement Model

Successful Customer Experience (CX) depends on customer empowerment. Poor customer service already costs companies more than $62 billion each year, which is why a recent survey found that CX improvement is now the #1 priority for 72% of businesses. By 2020, the experience a customer has with your brand will be a more important purchasing differentiator than price or the product itself. Are you ready?

Cimphoni understands the underlying components of a successful CX, and we leverage our expertise to align your people, processes and technology to meet customers’ expectations. We can help you empower your customers to engage with you on their own terms through their preferred channels. We’ll also help you leverage the latest technology to remain one step ahead of your customers’ expectations and a giant leap ahead of the competition – driving customer loyalty and increased revenue.

Customer Experience Services
  • CX Strategy, Roadmap & Program Leadership
  • Customer Journey Mapping and Measurement
  • Customer Analytics & Insights
  • Operational Process, Tools & Technology
Customer Experience
Benefits of a Robust Customer Engagement Model
  • A seamless customer experience that promotes brand loyalty
  • Alignment between Marketing, Sales, Service & IT
  • Delivery of the right message, at the right time, through the right channel
  • More qualified leads and streamlined sales conversion with analytics tying marketing efforts to realized revenue
  • Process, policy and technology designs enabling your people to exceed your customers’ expectations
  • Optimized CX lifecycle through visibility to customer interactions by customer persona segments, engagement channels and your product portfolio
Our Customer Experience Delivery Model

Want to Delight Your Customers?

Companies that are considered Customer Experience leaders outperform the S&P by 35 points. We can help you optimize your CX design, empowering your customers throughout every touchpoint and interaction, resulting in improved satisfaction and loyalty. Let’s get started.