Business Agility

What is needed to thrive in today’s uncertain environment is an acceptance that the underlying system that supports a business – the proverbial “pillars” of people, processes and technologies – will need to be updated frequently. Getting people to change what they do and how they do it is probably the most challenging of the three. However, tapping in to what people do best – engaging and collaborating with others, creatively solving problems and giving them the latitude to control their work, dealing with the nuances of business – can “grease the skids” of change.

Updating business processes can also be challenging, but one approach involves segregating processes into those that are relatively static (e.g., financial: record-to-report) and those that are driven by a dynamic marketplace (e.g., sales: prospect-to-order). In fact, the closer the process is to the customer, the more frequently it will need to change. Finally, technology is the most straightforward of the three to address. The process of gathering requirements, designing, implementing and testing new technical solutions is well-established, even in a continuous delivery environment.

So, how does an organization adapt its business in each of these areas with the agility that it takes to compete effectively? Cimphoni has identified three areas of competency and some of the enabling technology platforms that address this question. The three areas are: sensing, responding and adapting.

• Sensing – providing timely and accurate insights into business performance.

• • Business Intelligence
  • Advanced Analytics
  • Artificial Intelligence

• Responding – optimizing processes through rationalization and automation.

• • Business Process Discovery, Modeling and Management
  • MicroServices, DevOps, Event-Driven Messaging Brokers, Containers, Orchestration
  • Omni-Channel Platforms

• Adapting – empowering employee performance with enabling technologies.

• • Workforce Optimization
  • Robotic Process Automation
  • Personal Analytics/Dashboards

If you are interested in improving business agility and responsiveness, Cimphoni can guide your team through the necessary steps. We can start with a “SnapShot” capability assessment across the business to discover and prioritize improvement opportunities. Or, if you have a specific area of the business that needs attention, we can start there as well.