Posted by Tracy Shilobrit

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Guide to Building a Healthy Customer Experience [Guide]

Guide to Building Healthy CX

The Customer Experiences (CX) that companies provide to their prospects and customers all require investment, focus, commitment, expertise and coordination to stay “healthy.” For instance, if a company’s CX leaders believed they could simply invest in a best-in-class omni-channel platform, they would be mistaken to assume that subsequent interactions with customers across an array of…

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