Visionary Strategies. Flawless Execution.
Cimphoni is a team of highly experienced IT and business consultants whose focus is transforming enterprise performance through the application of emerging technologies that deliver exceptional, measurable results for our clients.
Services
Cimphoni's services are aligned with many of the strategic imperatives facing executives today. Our consultants have insights and experience across key elements of business operations, technology and finance. We effectively align both C-Suite executives and front-line staff around strategy and plans as we manage teams, develop technical solutions, crunch the numbers, deploy projects and lead change. Cimphoni experts will supplement the skills and experience of your team to deliver real business value.
Leveraging innovative technologies and vast data sources to create value and deep insight for your customers and internal operations.
Creating engaging systems for employees to deliver exceptional experiences to your customers on their terms.
Aligning executives around mission-critical initiatives and leading front-line resources through complex implementations.
Leading the IT function or mentoring senior IT leaders, typically during periods of transition or change, and setting the stage for future success.
Cimphoni Introduces Hybrid Model to Elevate Banking CX
A large regional credit union needed a refreshed strategy and roadmap to improve its customer and employee experiences and engagement levels. Cimphoni provided an analysis of the broader CX marketplace and helped the client narrow their near-term focus on omni-channel and WEM (workforce engagement management) solutions. We introduced a hybrid communications model allowing them to move nearly 70% of their users from their legacy CCaaS (Contact Center) to a more cost-effective UCaaS (Unified Communications) platform and their more advanced users to a modern CCaaS platform. Cimphoni achieved significant cost savings by negotiating all vendor contracts (over 25% reduction from opening quotes) and by providing the services vendor with ~80% of requirements pre-documented, thus reducing implementation costs. The implementation of UCaaS, CCaaS, WEM and e911 solutions established a solid foundation for the client to continue to evolve their experience and engagement capabilities based on their refreshed, holistic CX roadmap.
Interim CIO Transforms IT Performance at Theme Park
A well-known $1.4 billion theme park engaged Cimphoni to lead its IT function over a 15-month period with a focus on deploying new IT-enabled business solutions that improved the guest experience via integrated customer engagement channels outside of the park and in-park features like Quick Queue and a Pass Member loyalty program Our solutions increased both strategic and organic revenue growth with initiatives including a variable ticket pricing/yield management program, and improved back office business costs with a redesigned procure-to-pay process. Cimphoni also led several initiatives that reduced IT spending by 20% through renegotiation of vendor contracts, IT staff/contractor realignment and rationalization of infrastructure and applications. We implemented several IT service management processes that engaged business leaders in prioritization of IT investments and provisioning of IT resources, addressed PCI DSS compliance challenges and developed an enterprise architecture that provided a technical foundation for future IT investments.
Life Sciences Information Technology Assessment
An $800 million life sciences company requested an assessment of its IT function with the objective to improve IT agility and speed, the effectiveness of Run-Grow-Transform spend and ensure future IT investments delivered the expected business value. Certain elements of the company’s IT function were already decentralized and located in several business units. Initially, this improved the pace at which new IT investments were deployed. Over time, however, this decentralization came at a cost – increasing systems complexity, resulting in reduced business agility and longer time-to-value for IT investments. To address the complexity, Cimphoni recommended two initiatives: implementation of Guided Autonomy and deployment of an IT asset discovery platform. Guided Autonomy specified a framework to optimize speed, cost and complexity of the computing environment while also delivering expected business value of IT investments. The IT asset discovery platform provided an inventory of existing computing assets, which identified opportunities to rationalize these assets and reduce Run-Grow cost and complexity.
Is Your Customer Experience as Healthy as You Think it Is?
The Customer Experiences that companies provide to their prospects and customers all require investment, focus, commitment, expertise and coordination to stay "healthy." It's not as simple as just investing in a best-in-class omni-channel platform. In this white paper, learn about the 3 fundamentals required to make your omni-channel customer experience successful.
Holistic Approach to Enterprise CX Design: Service Blueprints over Journey Mapping
Learn why your enterprise customer experience (CX) design should include creation of service blueprints to better understand the systems and processes required for each customer experience. Journey mapping is only part of the equation for holistic enterprise CX design.
Guided Autonomy Governance Model
If your organization needs a solution to the tension between corporate IT and “Shadow IT” within various departments, this white paper is for you. Cimphoni’s Guided Autonomy Governance Model provides the balance and collaboration required in today’s business environment.
How to Avoid Extinction in the Age of Digital Disruptive Technology
If you're concerned about threats to your company's market share and its future success, this white paper is for you. It will provide you with ideas to leapfrog your competitors with emerging technologies that deliver business agility, innovation and improved productivity. Now is the time to position your business for growth.
Let's Talk
Our team of seasoned business and technology professionals have walked in your shoes. We understand the pressure to develop innovative, customer-focused solutions that can be implemented under tight deadlines. We also know how to lead change when speed-to-market determines success or failure.